Order processing: 7 business days. Customer support: support@revesia.com.
1. Order Processing
Please allow 7 business days for order processing after payment is confirmed. Business days exclude weekends and public holidays. Processing is the preparation period before dispatch and is separate from the time a parcel spends in transit.
If we need additional information to prepare your order, we will contact you using the details provided at checkout.
2. Shipping Destinations
We offer shipping to U.S. addresses accepted at checkout. Availability for other destinations depends on the shipping address and options offered at checkout. If your destination is not listed, contact support@revesia.com before placing an order so we can confirm whether delivery is available.
3. Shipping Rates
Standard shipping is free on U.S. orders, as advertised in our store. Any other available shipping services or destination-based charges are shown at checkout before payment. Review the final shipping option and charge before confirming your order.
4. Transit and Delivery Estimates
Transit time starts after dispatch. Available delivery estimates are shown at checkout or in your shipping and tracking updates. If no estimate is displayed, contact us before ordering. The 7-business-day processing period is not a promise that your order will arrive within 7 business days.
Delivery estimates are not guaranteed arrival dates. Carrier schedules, public holidays, weather and destination requirements can affect delivery. Where applicable, any import charges not included at checkout are assessed by the destination authorities; contact us before ordering if you need clarification.
5. Tracking Your Order
When tracking is available, shipment confirmation and tracking details will be sent to the email address on your order. Carrier updates may not appear until the first scan. Please check the tracking link and your email folders before contacting support.
6. Address Details and Order Changes
Check your recipient details and delivery address carefully before payment. If a correction is needed, email support@revesia.com promptly with your order number. We will do our best to help before processing or dispatch; changes cannot be guaranteed once the parcel is in transit.
7. Delivery Problems and After-Sales Support
If a parcel is delayed, missing, or marked delivered but has not reached you, contact us with your order and tracking numbers. We will review the available information and work with the carrier where appropriate.
For damaged, defective or incorrect items, contact us as soon as possible after delivery and include clear photos or videos. Replacements, refunds and any required return shipping are handled under our Return & Refund Policy and applicable consumer rights.
8. Returns and Contact
Eligible return requests can be made within 30 days of delivery. Please obtain authorization before sending anything back; see our Return & Refund Policy for the full conditions.
For shipping questions, email support@revesia.com and include your order number.