Last updated: October 29, 2026. Contact: support@revesia.com.
These Terms of Service describe the conditions for using the REVESIA online store and placing an order with us. Please read them together with our Shipping Policy, Return & Refund Policy and Privacy Policy.
1. Using Our Store
You must have the legal capacity to enter into a purchase or use the store with the authorization of a parent or guardian where permitted. Use the website lawfully and provide accurate information when contacting us or placing an order.
Do not use the store for fraudulent transactions, attempt unauthorized access, interfere with its operation, or upload malicious material.
2. Product Information and Care
Product descriptions, specifications and compatibility information are provided on the relevant product page. Images illustrate the product and its use; appearance may vary with lighting and screen settings. A wig is not included unless the listing expressly states otherwise.
Before use, check your wig manufacturer's drying instructions and care label, the measured wig length, cap fit, and the destination's plug and voltage requirements. Follow the device instructions. Marketing illustrations do not replace those instructions or establish that every wig can be treated in the same way.
3. Prices, Payment and Orders
The applicable product price, currency, available shipping charge and any taxes or discounts are shown during checkout. Review the order total before submitting payment. Available payment methods are those offered at checkout.
Provide a correct email address, delivery address and other required order information. An order acknowledgment confirms that we have received your order information. If an item cannot be supplied or an order issue prevents fulfillment, we will contact you and arrange an appropriate correction, cancellation or refund for any amount paid.
Prices and availability may change for future purchases. If we discover a material error affecting your order, we will contact you rather than silently substitute a different price or product.
4. Processing and Delivery
Allow 7 business days for order processing after payment confirmation; transit time is additional. Shipping availability, fees, estimates, tracking and delivery support are described in our Shipping Policy. Delivery estimates are not guaranteed arrival dates.
5. Cancellations, Returns and Warranty
For cancellation requests, email support@revesia.com as soon as possible. We will do our best to help before an order is processed or shipped. Once an order has shipped, the standard return process applies.
Eligible return requests are accepted within 30 days of delivery, subject to the authorization and eligibility conditions in our Return & Refund Policy. That policy also describes defective or incorrect items, return shipping costs, refunds to the original payment method and the 1-year limited warranty for eligible manufacturing defects under normal use.
6. Site Content and External Links
Website text, imagery and branding are provided to help you learn about and purchase our products. Reuse beyond what the law permits requires permission from the relevant rights holder. Links to other websites are provided for convenience; their content and practices are controlled by their operators.
7. Privacy and Communications
Our Privacy Policy explains how personal information is handled. We may use the contact details on your order to send necessary order, delivery or support messages.
8. Consumer Rights and Updates
Nothing in these terms or our policies excludes or limits consumer rights or remedies that cannot lawfully be excluded. If a provision cannot be applied under the law that governs your purchase, the remaining provisions continue to apply to the extent permitted.
We may update these terms for future use of the store. Changes do not remove rights attached to an existing purchase or override commitments made for that order.
9. Contact Us
For questions about the store, an order or these terms, contact REVESIA Customer Support at support@revesia.com. Include your order number when your question relates to a purchase.